CRS Business Group, LLC (“CRS Business Group, LLC,” “we,” or “us”) respeta su privacidad. Esta Política de Privacidad describe los tipos de información que podemos recopilar de usted cuando visita nuestros sitios web en reliefme.tax, refundme.tax o refundme.clientportal.com, cualquier subdominio de cualquiera de los anteriores, o cualquier aplicación móvil o de escritorio relacionada. incluyendo cualquier contenido o funcionalidad ofrecida en o a través de cualquiera de los anteriores (el "Sitio”), o cuando accede o utiliza los servicios que ponemos a disposición en el Sitio (colectivamente, el “Service”), ya sea como invitado, usuario registrado o cliente de un usuario registrado. Esta Política de Privacidad también describe nuestras prácticas para recopilar, usar, mantener, proteger y divulgar dicha información.

Esta Política de Privacidad se aplica a la información que recopilamos en el Sitio, en correos electrónicos, mensajes de texto u otros mensajes electrónicos entre usted y el Sitio, y a través de su acceso o uso del Servicio a través del Sitio. No se aplica a la información recopilada por nosotros fuera de línea o por cualquier otro medio, incluso en cualquier otro sitio web operado por nosotros o por un tercero, ni a la información recopilada por ningún otro tercero, incluso a través de cualquier aplicación o contenido (incluida la publicidad) que puede vincularse o ser accesible desde o en el Sitio o Servicio.

Lea atentamente esta Política de privacidad antes de comenzar a utilizar el Sitio o Servicio para comprender nuestras políticas y prácticas con respecto a cómo tratamos su información. Al acceder o utilizar el Sitio o Servicio o al aceptar (incluso al hacer clic para aceptar o aceptar cuando la opción esté disponible para usted) cualquier término y condición de CRS Business Group, LLC que incorpore esta Política de Privacidad, usted acepta y acepta estar sujeto y cumplir con esta Política de Privacidad. Si no está de acuerdo con alguno de los términos de esta Política de Privacidad, no podrá acceder ni utilizar el Sitio o Servicio para ningún propósito.

Esta Política de Privacidad puede cambiar de vez en cuando (ver Updates to Our Privacy Policy, abajo). Su uso continuado del Sitio o Servicio después de que realizamos cambios se considera la aceptación de dichos cambios, por lo tanto, consulte la política periódicamente para obtener actualizaciones.

Información que recopilamos

Cuando accede al Sitio o utiliza el Servicio, recopilamos cierta información sobre usted. Esto puede incluir información:

• mediante los cuales se le puede identificar personalmente, como nombre, dirección postal, dirección de correo electrónico o número de teléfono (“información personal“);
• que sea sobre usted pero que individualmente no lo identifique, como el nombre de su empleador/organización afiliada; y/o
• sobre su conexión a Internet, el equipo que utiliza para acceder al Sitio o Servicio y los detalles de uso.

Recopilamos esta información de varias fuentes, como directamente de usted cuando accede o utiliza el Sitio o Servicio, de otros usuarios que actúan en su nombre (por ejemplo, cuando su proveedor de servicios es un usuario registrado del Servicio y proporciona dicha información a nosotros en relación con su uso del Servicio), o automáticamente mientras navega por el Sitio o Servicio. La información recopilada automáticamente puede incluir detalles de uso, direcciones IP e información recopilada a través de cookies y otras tecnologías de seguimiento.

Información que usted nos provee

La información que recopilamos en o a través del Sitio o Servicio puede incluir: 

• información que usted proporciona al completar formularios en el Sitio o a través del Servicio. Esto incluye la información proporcionada al momento de registrarse para usar el Sitio, suscribirse al Servicio, publicar material o solicitar servicios adicionales. También podemos solicitarle información cuando participa en un concurso o promoción patrocinada por nosotros y cuando informa un problema con el Sitio o Servicio.
• registros financieros, archivos, correspondencia e información o datos personales relacionados que usted, como usuario o un usuario que actúa en su nombre, proporciona, ingresa o importa en relación con el uso del Servicio por parte de dicho usuario (“Datos”). 
• registros y copias de su correspondencia (incluidas direcciones de correo electrónico), si se comunica con nosotros.
• sus respuestas a encuestas que podríamos pedirle que complete con fines de investigación.
• detalles de las transacciones que realiza a través del Sitio o Servicio y del cumplimiento de sus pedidos. Es posible que se le solicite que proporcione información financiera antes de realizar un pedido a través del Sitio.
• sus consultas de búsqueda en el Sitio.

También podrá proporcionar información para ser publicada o mostrada (en adelante, “posted“) en áreas públicas del Sitio, o transmitidas a otros usuarios del Sitio o a terceros (colectivamente, “Contribuciones del Usuario“). Sus contribuciones de usuario se publican y transmiten a otros bajo su propio riesgo. Aunque es posible que tenga la opción de establecer ciertas configuraciones de permisos a través de su cuenta, tenga en cuenta que ninguna medida de seguridad es perfecta o impenetrable. Además, no podemos controlar las acciones de otros usuarios del Sitio con quienes usted puede elegir compartir sus Contribuciones de Usuario. Por lo tanto, no podemos garantizar ni garantizamos que sus Contribuciones de usuario no sean vistas por personas no autorizadas.

Información que recopilamos por medios automáticos

Cuando navega e interactúa con el Sitio, podemos utilizar tecnologías de recopilación automática de datos para recopilar cierta información sobre su equipo, navegación, acciones y patrones, que incluyen:

• información sobre los dispositivos que utiliza para acceder al Sitio (como la dirección IP y el tipo de dispositivo, sistema operativo y navegador web);
• fechas, horas y duración del uso del Sitio (incluso si usted es un visitante repetido o por primera vez); 
• information on actions taken when using the Service (such as page views and website navigation patterns); and 
• information about your online activities over time and across third-party websites or other online services (behavioral tracking).

In addition, we use third-party web analytics services to help us understand your use of the Site and the popularity of certain content so we can improve your experience. For more information on our use of third-party analytics services, see Third Party Providers below. 

The information we collect automatically is statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to estimate our audience size and usage patterns, speed up your experience,  and to improve and personalize the Service, including enabling us to identify and authenticate users. To the extent that we associate any of this non-personal information with your personal information, we will treat it as personal information under the terms of this Privacy Policy.

Technologies we use for automatic data collection may include cookies. A cookie is a small file placed on the hard drive of your computer. Pages of our Site and our emails may also contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications on the Site are served by third-parties, including content and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Site. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. 

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about any targeted content, you should contact the responsible provider directly.

How We Use the Information We Collect

We may use information we obtain about you, or that you provide to us:

• to process orders you place and complete other transactions you have requested using the Site or the Service, and provide you with products and services you request;
• to send you information or materials you request;
• to maintain a record of your purchases and other transactions using the Site or the Service;
• to respond to your questions and comments and provide customer support;
• to communicate with you about our products, services, offers, and promotions;
• to operate, evaluate, and improve our business and the products and services we offer;
• to analyze trends and statistics regarding use of the Service and transactions conducted using the Service;
• to protect against and prevent fraud, unauthorized transactions, claims, and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorized users;
• to enforce our Terms of Service and other agreements; 
• to comply with applicable legal requirements and industry standards; and
• for any other purpose for which you provide your consent. 

We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you.  If you do not want us to use your information in this way, please email support@reliefme.com. For more information, see Your Choices.

How We Share Your Personal Information

We may disclose aggregated information about our users, and information that does not identify any individual user, without restriction. 

We may disclose personal information that we collect or you provide (as described in this Privacy Policy):

• to our subsidiaries and affiliates;
• to contractors, service providers, and other third parties we use to support our business;
• to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
• to enforce or apply our Terms of Service and other agreements;
• if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of CRS Business Group, LLC, users of the Site or Service, and/or others;
• for any other purpose which is incidental to the normal use of the Service; and
• for any other purpose for which you provide your consent.

We also reserve the right to transfer your personal and other information to a buyer or other transferee in the event of a merger, divestiture, restructuring, reorganization, dissolution, sale, or other transfer of some or all of our assets.  Should such a sale, merger, or transfer occur, we will use reasonable efforts to direct the transferee to use your information in a manner that is consistent with our Privacy Policy.

Third Party Providers

Without limiting the foregoing, we may also employ third party companies and individuals to facilitate our Site and to process data, perform Site-related services, or to assist us in analyzing how the Service is used (collectively, “Third Party Providers”). These Third Party Providers may have access to your personal information for purposes of performing these tasks on our behalf, and may have the right to retain and use personal information or other information through performance of these tasks on an aggregated and de-identified basis in accordance with the terms of the applicable Third Party Provider’s privacy policy. We advise you to review the privacy policies of the Third Party Providers, but note that we have no control over and assume no responsibility for the content, privacy policies or practices of any Third Party Providers, their sites or services.

Third Party Providers may include, but are not limited to, the following:

Payment Processors.  We use Third Party Providers to process payment transactions initiated via the Service. Your payment card details are not stored by the Site or the Service. If you purchase a subscription to the Service, your payment card details are encrypted and securely stored by our third party payment processors to enable CRS Business Group, LLC to automatically bill your payment card on a recurring basis. We currently use the following third party payment processing services:

• • • Stripe. You can learn about Stripe’s privacy practices at https://stripe.com/privacy.
    • Paysafe. You can learn about Paysafe’s privacy practices at https://www.paysafe.com/paysafegroup/privacy-policy/.     

Analytics.  We may use Third Party Providers to monitor and analyze the use of our Site.

• • • Google Analytics. Google Analytics is an independent web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can learn about Google’s privacy practices at https://www.google.com/intl/en/policies/privacy.

      You may opt out of the aggregation and analysis of data collected about you on our Site by Google Analytics by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/. Please note that if you opt out, analytics companies other than Google Analytics may continue to aggregate and analyze data collected about you on the Site.

    • Mixpanel. Mixpanel may be used to track how users interact with our Site. You can learn about Mixpanel’s privacy practices at https://mixpanel.com/legal/privacy-policy/. For information on how you may opt out of the aggregation and analysis of data collected about you on our Site by Mixpanel, please visit https://help.mixpanel.com/hc/en-us/articles/360001113426-Opt-Out-of-Tracking.
    • Hubspot. Hubspot may be used to track and analyze traffic to and from the Site. You can learn about Hubspot’s privacy practices at https://legal.hubspot.com/privacy-policy.  For information on how you may opt out of tracking by Hubspot, please visit https://knowledge.hubspot.com/reports/customize-your-cookie-tracking-settings-and-privacy-policy-alert.
    •  

Other Service Providers. We also use Third Party Providers for marketing, technical, operational, and other services, including as follows:

• • • ProfitWell. Profitwell may be used to track and analyze user subscriptions and payments with respect to the Service. You can learn about Profitwell’s privacy practices at https://www.profitwell.com/privacy-policy.

Security

CRS Business Group, LLC takes protecting your information seriously, and implements reasonable measures to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.  However, the safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to the Service or certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Site like message or comment boards. The information you share in public areas may be viewed by any user of the Site.

Please note that the electronic transmission of information is not completely secure. We cannot guarantee that the security measures we have in place to safeguard Data and/or other information will never be defeated or fail, or that such measures will always be sufficient or effective. Any transmission of Data and/or other information is at your own risk.

Information and Data Transfers

The Service is administered by CRS Business Group, LLC in the United States. When we obtain information about you through your access to or use of the Site or Service or when you input or import Data to the Service from somewhere other than the United States, we may transfer, process, and store such information and Data in the United States. If you access the Site and/or Service from outside the United States, you do so on your own initiative, at your sole risk, and you are responsible for compliance with all applicable laws. If you are a non-United States resident and provide us with your personal information, or if you use the Service, you consent to the transfer to and processing of such information and any Data in the United States, which may have data protection laws less stringent than those in the country in which you reside. Additionally, if any Data or other information you provide to us includes the personal information of your clients, you confirm that you have all necessary authority and consents to transfer such Data to us.

Your Choices

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Cookies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Site and the Service may then be inaccessible or not function properly.

Emails. CRS Business Group, LLC sends billing information, product information, Service updates, Service notifications, and other communications to you via email. Promotional email communications will contain instructions describing how you can opt out of receiving future promotional emails from us. If you opt out of promotional emails, you may continue to receive non-promotional, transactional emails from us.

How We Respond to Do Not Track Signals

Your web browser may let you choose your preference as to whether you want to allow the collection of information about your online activities over time and across different websites or online services. At this time, the Service does not respond to the preferences you may have set in your web browser regarding such collection of your information, and we may continue to collect information in the manner described in this Privacy Policy.

Third Party Applications and Websites

The Site and/or Service may contain links enabling the electronic transfer of data from third-party applications to the Site or Service, as well as links to third-party websites. CRS Business Group, LLC is not responsible for the privacy practices or content of these applications or websites, and linking to an application or website does not constitute endorsement by us of that application or website. You should review the privacy policy and terms and conditions of any such third-party application or website prior to using or providing information to the same.

Accessing and Correcting Your Information

Your personal information is accessible through, and may be reviewed and changed by logging in to, your user account. You may also send us an email at support@reliefme.com  to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. If you are a registered user of the Service, you can also review and change your personal information by logging into the Service and visiting your user account profile page.

If you delete your User Contributions from the Site, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Site users. Proper access and use of information provided on the Site and Service, including User Contributions, is governed by our Terms of Service.

Privacy of Children

The Site and Service are not intended for or directed to children. No one under age 13 (or, with respect to residents of Europe or where so required by applicable law, under age 16) (the “Consent Age”) may provide any information to or on the Site or Service. CRS Business Group, LLC does not knowingly collect or solicit personal information from children under the Consent Age. If you are under the Consent Age, do not use or provide any information on the Site or through the Service or any of its features, register on, make any purchases through, or use any of the interactive or public comment features of the Site or Service, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under the Consent Age, we will delete that information. If you believe we might have any information from a child under the Consent Age, please contact us at support@reliefme.tax. Notwithstanding the foregoing, CRS Business Group, LLC may store information about dependents under the Consent Age in connection with the Service where consented to by the appropriate parent or guardian.

Your California Privacy Rights

California law grants additional privacy rights to California residents. In particular, the California Consumer Privacy Act (CCPA) requires businesses to disclose, for the past 12 months, (i) the categories of personal information collected, (ii) the sources of the collected personal information, (iii) the purposes for which the collected personal information is used, (iv) the categories of personal information disclosed for a business purpose, and (v) the categories of any personal information sold. CRS Business Group, LLC provides these disclosures in the following table. (Note that CRS Business Group, does not sell any personal information, even under the broad CCPA definition of a “sale.”)

California residents also have the rights described below. We will not discriminate against any California resident who exercises these rights. 

Right to access/know your information. You may request from us a list of (i) the personal information that we have collected about you, and (ii) the categories of third parties to whom we have disclosed your personal information. You have the right to up to two (2) access requests each twelve (12) months.

Right to delete your information. You may request, at any time, that we delete your information and direct our service providers to delete your information from their records.

You may contact us to exercise these rights at support@refundme.tax. To ensure the privacy and protection of individuals, we are required to verify your identity (or that of your authorized agent) or otherwise authenticate your request(s), which we will do in accordance with the CCPA regulations. Please note that, under the CCPA, we are not required to grant a request to access/know or a request to delete with respect to personal information obtained from you in your role as an employee, owner, director, officer or contractor of a company and within the context of CRS Business Group, LLC providing its services to such company.

Updates to Our Privacy Policy

CRS Business Group, LLC reserves the right to change this Privacy Policy at any time. If we make a material change to this Privacy Policy, we will make an effort to communicate these changes to you via email or by posting a notification on the Site. The date this Privacy Policy was last revised is at the top of this page. We encourage you to review this Privacy Policy periodically to check for any updates or changes.

Treatment of Google User Data

Notwithstanding anything to the contrary herein, if you provide the Service access to certain types of your Google data, the Service’s use of that data will be subject to these additional restrictions:

The Service will only use access to read, write, modify or control Gmail message bodies (including attachments), metadata, headers, and settings to provide a web email client that allows users to compose, send, read, and process emails and will not transfer this Gmail data to others unless doing so is necessary to provide and improve these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets.

The Service will not use this Gmail data for serving advertisements.

The Service will not allow humans to read this data unless we have your affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, to comply with applicable law, or for the Service’s internal operations and even then only when the data have been aggregated and anonymized.

SMS Text Messaging Opt-In

Text messaging originator opt-in data and content will not be shared with any third parties. You may expect to receive text messages related to appointment reminders, case notification and alerts. 

• Messaging frequency may vary.
• Message and data rates may apply.
• To opt out at any time, text STOP.
• For assistance, text HELP or visit our website at www.refundme.tax or www.reliefme.tax
• Visit https://reliefme.tax/privacy-policy-2/ for privacy policy and  for Terms of Service https://reliefme.tax/terms-conditions/

Contacto

If you have any questions about this Privacy Policy or our information practices, please email us at  support@reliefme.tax or write to us at:

CRS Business Group LLC

4500 Mercantile Plaza Dr Suite 300

Fort Worth, TX 76137